Q:

I want to return my purchase! What do I do?

A:

 

If you are not 100% satisfied with your purchase from Riverdean you can return your item(s) for a full refund within 50 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.) Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. 

Q:

I would like to return a gift that was sent to me. How do I do that?

A:

 

Riverdean is very sorry that your gift did not work for you. Please email us: riverdeancrew@gmail.com for assistance returning the item. They will need some information in order to pull up the account that the gift was purchased on. You will have to provide their phone number, first and last name, or email address. Any gift item being returned will be refunded to the original purchaser's method of payment. 

Q:

How long does it take for me to get a refund?

A:

 

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

Q:

Is it safe to use my debit card online?

A:

 

Yes! And please note: If you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided.

 

 

Q:

Is the item I want going to go on sale soon?

A:

 

Unfortunately, Riverdean does not know if an item will go on sale or be marked down until it actually happens. 

It is possible for different colors within the same style to have different prices. For instance, if a blue bag is selling better than a yellow one, one might discount the yellow bag to boost sales.

 

Q:

Is it safe to use my credit card on your site?

A:

 

Yes! Riverdean understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.